terms-conditions
Terms and Conditions (Website & Bookings) — southportairbnb.co.uk
Last updated: 14 January 2026
These Terms and Conditions (“Terms”) apply to:
your use of southportairbnb.co.uk (the “Website”); and
direct bookings made with us via the Website, phone, text message, or WhatsApp (“Direct Bookings”).
Our Privacy Policy and Cookie Policy are separate documents and explain how we use personal data and cookies.
1. Who we are
1.1 Southport Air B & B Limited
Southport Air B & B Limited (“we”, “us”, “our”)
Company number: 14229432
Registered business address: 60 Southbank Road, United Kingdom
Email: southportairbnb@outlook.com
Phone: 0782 555 8675
ICO registration reference: ZC035606
1.2 Southport Holiday Rentals Limited
Southport Holiday Rentals Limited
Company number: 16082545
ICO registration reference: ZC035736
1.3 Agency arrangement (important)
For the properties listed below, Southport Air B & B Limited acts as agent for Southport Holiday Rentals Limited, who operates and provides the accommodation:
Kings Central 3 Bedroom
Market Quarter Apartment
Birkdale Links Lodge
For Direct Bookings at these properties, the contract for accommodation is between you and Southport Holiday Rentals Limited. We arrange the booking and handle administration as agent.
For all other properties, the accommodation contract is between you and Southport Air B & B Limited.
2. Definitions
Booking: a reservation for accommodation.
Property: the accommodation booked.
Lead Guest: the person making the Booking and responsible for the party.
Standard Rate: refundable rate described in Section 7.
Non-Refundable Rate: discounted rate described in Section 8.
OTA: an online travel agent/platform used to book (e.g., a third-party booking platform).
3. Website use
3.1 Accuracy
We try to keep Website information accurate and up to date, but content may change without notice. Photos are representative; layout and furnishings may vary.
3.2 Availability and pricing errors
If a price or availability is shown incorrectly due to a technical or human error, we may correct it. If you have already booked, we may offer you the correct price or cancel and refund any amounts paid.
3.3 Intellectual property
All Website content (including text, photos, logos and branding) is owned by or licensed to us. You must not copy, reproduce, publish, or exploit Website content without written permission.
3.4 Third-party links
We may link to third-party sites. We are not responsible for their content or services.
4. Making a Direct Booking
4.1 How to book
Direct Bookings can be made:
via the Website, or
by phone, text message, or WhatsApp.
A Booking is only confirmed when we issue written confirmation (email/message) and receive any required payment.
4.2 Lead Guest responsibilities
The Lead Guest must:
be at least 21 years old, and
be responsible for all guests and their conduct, and
ensure everyone complies with these Terms.
4.3 Right to refuse / cancel for cause
We may refuse a Booking or cancel a stay where we reasonably believe there is a risk of:
parties/events,
nuisance to neighbours or breach of residential building rules,
unauthorised additional guests,
prohibited activity (see Section 10),
or other serious breach of these Terms.
Where cancellation is due to your breach, refunds may not be given and additional charges may apply.
5. Prices, payments, and what’s included
5.1 Price
The price is as quoted at the time of booking and includes accommodation for the dates booked. Any extras will be clearly shown/confirmed before you agree to them.
5.2 Payment processing
For Website bookings, payment is taken securely online (including via Stripe for card payments). For phone/text/WhatsApp bookings, we will provide a payment link or instructions.
6. Check-in and check-out
Check-in: from 3:00pm
Check-out: by 11:00am
Late check-out / early arrival: may be possible for a small fee, subject to availability. Please contact us in advance to agree this in writing.
Late check-out is not guaranteed and may incur charges if it impacts cleaning/turnaround.
7. Payment terms — Standard Rate (refundable)
7.1 Deposit
A 10% deposit is required to secure a Booking.
Website bookings: deposit is due immediately at the time of booking.
Phone/text/WhatsApp bookings: deposit is due within 24 hours of the booking being agreed.
If the deposit is not paid by the deadline, we may cancel the Booking.
7.2 Balance
The remaining balance is due 28 days before arrival.
7.3 Late payment
If the balance is not paid by the due date, we may treat the Booking as cancelled by you and apply the cancellation terms in Section 7.4.
7.4 Cancellations — Standard Rate
If you cancel a Standard Rate booking:
28 days or more before arrival: full refund of monies paid.
Less than 28 days before arrival: you forfeit the 10% deposit.
If you have already paid more than the deposit (including paying the full amount), the deposit amount is non-refundable and any remainder will be refunded unless otherwise agreed.
Cancellations must be made in writing (email or message). The cancellation time is when we receive your cancellation message.
8. Non-Refundable Rate (10% discount)
If you choose a Non-Refundable Rate:
You receive a 10% discount.
The full amount is due upfront at the time of booking (or within 24 hours for phone/text/WhatsApp bookings).
Cancellations are not accepted and no refunds are provided if you cancel.
9. Changes to bookings
9.1 Changes requested by you
Changes (dates, guest numbers, property) are subject to availability and approval. Price differences may apply.
Non-Refundable bookings cannot be changed unless we agree in writing.
9.2 Changes or cancellation by us
In rare cases, a Property may become unavailable due to circumstances outside our reasonable control (e.g., major damage, safety issue). If this happens, we will:
offer a suitable alternative where possible, or
cancel and refund amounts paid for accommodation.
We are not responsible for third-party costs (e.g., travel) unless required by law.
10. House rules and prohibited use (all properties)
All Properties are in residential buildings. You agree to respect neighbours and comply with these rules:
No parties or events.
Quiet hours: 10:00pm to 8:00am.
No smoking or vaping inside the Property.
No stag/hen groups or similar gatherings.
No subletting or transferring the Booking.
No commercial photography/filming without written permission.
No illegal activity.
No additional guests or visitors: only the guests named/confirmed on the Booking may enter or use the Property at any time.
No business use: the Property must not be used for business meetings, appointments, services, or any other activity that brings non-booked persons to the Property (including clients/customers/visitors), unless we agree in writing.
Maximum occupancy: as shown on the listing/booking confirmation.
Breach of these rules may result in cancellation without refund and/or additional charges (including cleaning, damage, and call-outs).
11. Pets
Kings Central (Kings Central 3 Bedroom): pets allowed by prior arrangement only and only if we confirm in writing.
All other properties: no pets permitted.
If pets are permitted, you are responsible for any additional cleaning, damage, noise, or nuisance.
12. Parking
Where parking is provided, it is for one vehicle unless stated otherwise. Parking is used at your own risk. We are not responsible for theft, loss, or damage to vehicles or their contents.
13. Keys, fobs, and access
You are responsible for keys/fobs/access devices.
Lost keys/fobs fee: £50 (plus any additional costs if replacement locks/fobs are required).
14. Damage, missing items, smoking charges, and extra cleaning
You are responsible for the Property and its contents during your stay.
14.1 Smoking charge
If there is evidence of smoking/vaping inside the Property: £100 charge (and additional cleaning/replacement costs may apply if required).
14.2 Damage and missing items
If there is damage, missing items, excessive mess, or rule breaches, we may charge:
the cost of repair or replacement, plus
an additional charge for our time spent dealing with the issue (administration, coordinating repairs, additional visits), and
any reasonable associated costs (e.g., contractor call-out).
14.3 How we recover costs
We will provide an itemised claim and evidence where appropriate, then:
charge the original payment method where available and permitted, and/or
request payment via invoice/payment link.
If payment is not made, we may take further steps to recover the amount owed.
15. Maintenance and access during your stay
We (or the operator, cleaners, or contractors) may need access to the Property:
immediately in an emergency, or
with reasonable notice for repairs/maintenance or safety issues.
We will aim to minimise disruption.
16. Wi-Fi and utilities
Where Wi-Fi is provided, it is offered as a convenience and may be subject to outages. We are not liable for interruptions to Wi-Fi, utilities, or third-party services outside our reasonable control, unless required by law.
17. Liability
Nothing in these Terms limits or excludes liability for:
death or personal injury caused by negligence,
fraud or fraudulent misrepresentation, or
anything that cannot be excluded by law.
Subject to the above, we are not liable for indirect or consequential losses. Our total liability relating to your Booking will not exceed the total amount paid for the Booking, unless required by law.
You are responsible for your own belongings during the stay.
18. Complaints
If something isn’t right, please contact us as soon as possible so we can try to resolve it during your stay:
Email: southportairbnb@outlook.com
Phone: 0782 555 8675
We aim to handle complaints fairly and promptly.
19. OTAs (platform bookings)
If you book via an OTA, the OTA’s terms (including payment and cancellation) apply to that booking. Our house rules in Section 10 still apply during your stay. We only hold the guest information the OTA provides to us.
20. Consumer cancellation rights
Accommodation bookings for specific dates are generally not covered by the 14-day “cooling-off” right that applies to many online purchases. Your cancellation rights are as set out in Sections 7 and 8 (and/or the OTA’s terms if you booked via an OTA).
21. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.